Support · Help centre
Response within 48 hours
We reply to every message.
Below are the questions we hear most often. If nothing here matches, write to us directly and we'll get back to you within two business days — usually sooner.
Frequently asked
How do I reset my password?+
Open the forgot-password page and enter the email you signed up with. If a matching account exists, you'll receive a reset link within a couple of minutes. If nothing arrives, check your spam folder and confirm the email is correct.
I was charged but my subscription is still Free.+
Purchases made in-app are processed by Apple (iOS) or Google (Android), not by us directly. In most cases the entitlement lands within a minute. If it doesn't, force-quit and re-open the app so it can re-fetch your receipt. Still no change after 15 minutes? Email us at support@gopakto.com with the receipt from your App Store / Play Store.
How do I cancel my subscription?+
On iOS: Settings → Apple ID → Subscriptions → Pakto → Cancel. On Android: Play Store → Menu → Subscriptions → Pakto → Cancel. We cannot cancel a store subscription on your behalf — Apple and Google require you to do it inside their settings.
I missed a check-in. Can I recover the day?+
Yes, if it was within the last 24 hours. Open the Journey, tap the missed day, and use the Recover option. Older missed days are locked to preserve the integrity of the Pact — this is intentional.
What is Grain and does it have monetary value?+
Grain is an in-app credit used for Boosts, Stakes, and Circle features. It has no cash value, cannot be transferred between accounts, and is not refundable. It is used solely inside the app.
How do I delete my account and data?+
Open the mobile app, go to Profile → Settings → Delete account. This wipes your profile, Pacts, check-ins, and Circle memberships. Deletion is permanent and cannot be reversed. If you prefer to request deletion by email, write to support@gopakto.com from the email associated with your account.
I found a bug or something feels broken.+
Please email support@gopakto.com with a description, the device and OS version, and — if possible — a screenshot or screen recording. We reply to every message.
How do I report abusive content or another user?+
Inside the app, tap the ••• menu on any post, profile, or Circle and choose Report. We review reports within 24 hours and act per our community guidelines. For urgent matters (threats, self-harm, illegal content), please email support@gopakto.com.
Still stuck?
Write to us and we'll take it from there.